Ticket Refund Policies
Our goal is 100% complete satisfaction with our service and with the tickets you receive. All sales are final. There are no refunds, cancellations or exchanges once the purchase has been made. In certain circumstances we will try our best to assist a customer in re-selling the tickets if the need should arise on their part.
If an event is postponed and rescheduled for a different date or time your tickets will be valid for the rescheduled event. If the event is cancelled outright, we will give you a FULL refund for the tickets, minus any shipping costs which we incurred, upon receipt of the unused tickets from you.
Unfortunately we are unable to replace lost or stolen tickets so please store them appropriately.
We reserve the right to ship tickets via USPS, UPS, FedEx or DHL. Should your tickets be lost before you receive them, we will issue a full refund of your purchase. We guarantee receipt of the tickets at least 24 hours prior to the event, unless otherwise arranged between us and the purchasing party.
Standards of Professional Conduct
- Y & S Tickets is a licensed ticket broker. We are a privately owned corporation who specializes in the sale of tickets to sporting events.
- We do not work or affiliate with any teams or stadiums and therefore our prices may be above the printed face value of the ticket.
- Pricing may vary on tickets due to the location or demand of each event.
- All SALES ARE FINAL.
- Should an event be rescheduled or postponed, your tickets will be valid for the new date and are therefore not refundable.
- Should an event be “cancelled”, a full refund will be made, minus any shipping charges which were incurred.
- We reserve the right to ship the tickets via, USPS, UPS, FedEx or any courier which will get you the tickets 24 hours prior to the event (unless otherwise mutually agreed upon).
- We cannot replace lost or stolen tickets.
- All prices quoted are per ticket unless noted otherwise.
- Tickets will only be shipped to the address listed on the credit card.
- When tickets are shipped with an expedited service, a tracking number will be provided.
- All transactions will remain private as will all personal information.
- We guarantee the authenticity of our tickets with a full refund plus 10% for any ticket not authentic.
- Y & S Tickets is dedicated to customer service. Anything we can do to make a transaction go smoother and easier will be done.